CV22 Privacy Policy — Our Commitment to Protecting Your Information

CV22 is an internationally accredited online betting and gaming platform. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how CV22 collects, stores, uses, and safeguards your personal information.

This Privacy Policy applies to all CV22 services — including the website, mobile app, live chat support, and other digital channels. This Policy has been made available in English for our users to ensure complete clarity and avoid any confusion.

CV22's Privacy Policy is developed in accordance with international data protection standards. We never sell your information to third parties or share it unnecessarily without your consent.

CV22 may collect various types of information from you. We categorize this into two groups:

Personal Identification Information

• Full Name & Date of Birth
• Email address & mobile number
• National ID / Passport Number (required for KYC verification)
• Residential Address
• Payment information (bank account / mobile banking number)

Technical & Behavioural Data

• IP address & device information
• Browser Type & Operating System
• Your activity log on the platform (login history, betting activity, deposit history)
• Cookies & session data
• Gaming preferences & usage patterns

CV22 collects your information through the following means:

• Information provided directly: When completing account registration, KYC verification, and deposit & withdrawal forms.
• Automatically collected: Through cookies and tracking technologies when you use the CV22 website or app.
• From third parties: Via payment providers, identity verification services, or social media login (where applicable).
• Customer support: When you contact our support team via live chat, email, or phone.

For every piece of data collected, CV22 does so for a specific purpose and will not use it beyond that purpose. If you choose not to provide certain information, some services may be limited as a result.

CV22 uses your information for the following purposes:

CV22 never sells your information to advertisers or uses it for commercial purposes without your consent.

CV22 may share your information with third parties only in specific circumstances and for defined purposes:

• Payment Providers: With bKash, Nagad, Rocket, or other payment gateways to process transactions.
• Identity Verification Services: With licensed verification services to complete the KYC process.
• Law enforcement agencies: Where a lawful order or legal obligation exists.
• Licensing Authority: With the regulatory authority under the terms of the gaming license.
• Technology Partners: With technology service providers that operate the platform (subject to confidentiality agreements).

Outside the cases mentioned above, CV22 does not share your personal information with any third party. All third-party partners are required to uphold the same standard of privacy protection.

CV22's website and app use cookies and other tracking technologies. Cookies are small text files stored on your device.

Types of cookies

• Essential cookies: Required for login sessions, security, and core platform functionality.
• Functional cookies: To remember your preferences (language, game settings).
• Analytics Cookies: To understand how the platform is used and to improve our services.
• Marketing Cookies: To show you relevant offers based on your interests (you can opt out at any time).

You can manage cookies through your browser settings. However, disabling essential cookies may cause some CV22 services to not function properly.

How long CV22 retains your information depends on the type of data and the purpose for which it was collected:

• Account information: For a minimum period after account closure 5 Years Retained (due to legal obligations).
• Transaction Records: At least 7 Years Is stored.
• KYC documents: Retained as required by legal obligations.
• Cookies & session data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.
• Marketing Data: Retained until you cancel your subscription.

Once the designated retention period has passed, CV22 will securely delete your data or anonymise it so that you can no longer be identified.

As a CV22 user, you have the following rights:

To exercise any of these rights, please contact the CV22 customer support team. We will endeavour to respond to your request within 30 days.

CV22 employs industry-leading security technology to protect your information:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Data Encryption: Sensitive data stored on our servers is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional security layer for account login.
• Firewall & DDoS Protection: Protection against cyberattacks at the server and network level.
• Regular Security Audits: Regular security audits conducted by third parties.
• Restricted Access: Only authorized personnel are permitted to access your personal information.

That said, no method of transmission over the internet is 100% secure. CV22 makes every effort to keep your data protected, and in the event of an unforeseen security breach, users will be notified promptly.

CV22 may update or amend this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, you will be notified via email or in-app notification.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.

We recommend reviewing this Policy periodically to stay informed of the latest updates. If you have any questions, please contact our customer support team.